FAQ

questions

We hear a lot of frequently asked questions (FAQ). Renting a vacation cabin near Blue Ridge helps families and small groups have the time of their lives while enjoying the great outdoors from the vantage of these beautiful cabins. If you’re new to cabin renting, you may have specific questions, and we encourage you to email or phone us today to get answers. Below are some of the most frequently asked questions (FAQ). Can we help you further? Please call us today at (888) 881-3286 or email us at info@sundancecabinrentals.com  Here is a complete list of our Blue Ridge cabin rentals.

 

FAQ

  • How accurate is your availability list for each vacation rental?
    The availability dates are always accurate and up to date.  The cabin information you look at on our website is linked to our reservation software at our office, so we do not need to update the calendars.  Availability is updated instantly, when a reservation is made.
  • Do I need to talk to someone or can I book my reservation online?
    You can book your reservation yourself online if you want to.  After you complete the reservation process online, the cabin and the dates you selected are placed on a tentative hold until we have the opportunity to confirm all of the information you entered.
  • What is the Damage Protection Fee & how does it work?
    Each reservation is charged a non-refundable fee of $55.00 for a Damage Protection Waiver. This waiver is designed to protect you from charges due to accidental damage only. The DPF can provide up to $350.00 to repair accidental damages (beyond normal wear and tear). If any damages surpass $1,500.00, additional charges will be applied to the credit card on file and written documentation will be sent to the Guest(s) of record. If damages are determined to be caused by the willful misconduct, misuse, or pets; the Damage Protection Waiver will be voided on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) or Licensee of Guest(s), or visitor. These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. The waiver does not cover any additional management fees or fines. All accidental damage must be reported to the Georgia Mountain Cabin Rentals office before guest departure to qualify for protection.
  • If I accidentally break something am I automatically covered by the Damage Protection Fee (DPF)?
    No, A guest MUST REPORT any damage at the property during their stay to qualify for full coverage. If damage is discovered by our Property Care team after departure the DPF waiver can be denied. Please report any damage if it occurs. If it denied, then the guest will be responsible for any damage charges.
  • Why do you need to talk to me if I entered my own reservation online?
    We want to make sure your reservation has all of the right dates before we confirm the reservation.  Once you have placed your reservation online, no one else can take your cabin or dates.  It would be terrible for everyone if you entered in the wrong dates and then showed up and your cabin was not available for your stay, we just want to make sure that everything will be right for your arrival.
  • What are your minimum night stay requirements?
    We have a 2-night minimum requirement for staying in our cabins.  Some holidays may have a 3 or 4-night requirement for booking a reservation.
  • Where do I go to pick up a key to my cabin?
    All of our cabins have electronic locks.  14 days before your arrival date, we will email you the driving directions and current password for your cabin.  When you come into town, you do not have to check in with us, just go straight to the cabin!
  • Can I check in to our cabin early? What about late check-outs?
    Give us a call two (2) days prior to your arrival to see if we can allow you to check in early.  If someone is not departing the same day you are arriving, and the cabin is clean, we may be able to allow you to check in early.  If no one is coming to your cabin the same day as your departure, we may be able to let you check out late.  We currently do not charge extra for early check-ins/ late departures if you check with us first.
  • Can I book a stay for only 1 night?
    Sorry, but we are no longer accepting 1 night reservations.  Our recent experiences with guests “trashing” a cabin has led us to decide to no longer offer 1 night stays.  Too many big parties, leaving too much of a mess have ruined it for everyone else.
  • What if something happens and I have to change my reservation or cancel?
    The unexpected always happens when you are trying to get away for a vacation.  If you need to change your plans, give us a call.  We will do everything possible to move your reservation to another date at the same cabin or another cabin if yours is not available. If you need to cancel a reservation, we will refund your deposit, less a $50.00 cancelation fee at any time up to 14 days before check-in.  If you need to cancel less than 14 days before check-in, we may not be able to refund all of your deposit, we may have to charge you for at least one night’s stay or be able to issue you a credit to use at a later date for a vacation rental.  You will have to discuss your options with us, so we can work out something fair to everyone.
  • I received a Gift Certificate for Sundance Cabin Rentals.  How do I redeem it?
    Call us at (888) 881-3286 to redeem your Gift Certificate.  Your gift certificate is typically good for one-year from the date issued. You may want to book your reservation online and hold it with your credit card until you have the opportunity to call us.

Can we help you further?
Please call us today at (888) 881-3286 or email us at info@sundancecabinrentals.com Here is a complete list of our Blue Ridge cabin rentals.